Frequently Asked Questions
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Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
We will do our best to accommodate cancellations and changes before your order is dispatched. Please contact us as soon as possible with your order number and we will get back to you. Once an order has been dispatched it cannot be cancelled.
How can I track my order?
How can I track my order?
Once your order has been dispatched you will receive an email with a tracking number. You can use this to monitor your delivery in real time.
What if there is a problem with my order?
What if there is a problem with my order?
We are sorry to hear that. Please contact us with your order number and a description of the issue and we will do our best to resolve it as quickly as possible.
I didn't receive all off my order?
I didn't receive all off my order?
We apologise for the inconvenience. Please contact us with your order number and let us know which items are missing. We will investigate and resolve this for you as soon as possible.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 14-day returns policy on eligible items. Products must be unused, unopened and in their original packaging. Please note that sealed collectibles and trading card products cannot be returned once opened.
How do i return an item?
How do i return an item?
Please contact us with your order number and reason for return and we will guide you through the process.
I received a damaged or incorrect item. What should I do?
I received a damaged or incorrect item. What should I do?
We are sorry about that. Please contact us with your order number and a photo of the item and we will sort it out for you as quickly as possible.
How long does it take to receive my fund?
How long does it take to receive my fund?
Once we have received and inspected your return, refunds are typically processed within 3 to 5 business days. You will receive an email confirmation once your refund has been issued.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Standard delivery within New Zealand typically takes 3 to 5 business days. Rural addresses and South Island may take an additional 1 to 2 business days as we are based in Auckland.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, express shipping options are available at checkout for an additional cost.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Please contact us as soon as possible with your order number and new address. We will do our best to update it before your order is dispatched.